CURRENT HEADLINES
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SalesMail Announces Integration With RealPage And Knock CRM, Expanding Its Multifamily Offering1/24/2025
SalesMail, the #1 personalized video platform in multifamily and senior living, recently announced an integration with Knock CRM, powered by RealPage, the leading global provider of AI-enabled software platforms to the real estate industry.
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MiaRec Unveils MiaRec IMetrics: A Revolutionary AI-Powered Solution Redefining Contact Center Analytics1/23/2025
MiaRec, a leading provider of AI solutions for CX and business insights, is proud to announce the launch of MiaRec Intelligent Metrics, a groundbreaking feature designed to transform how contact centers measure and analyze performance metrics.
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TransPerfect Expands Global Contact Center And BPO Capabilities With Acquisition Of H2A1/23/2025
TransPerfect, the world's largest provider of language and AI solutions for global business, today announced the acquisition of H2A, a French leader in contact center customer experience and business process outsourcing (BPO) solutions.
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Alvaria Teams Up With Zoom To Enhance Customer Engagement And Compliance In Contact Centers1/23/2025
Alvaria, a leading provider of compliance-first contact center software, announces that it has teamed up with Zoom, a global leader in communication technology, to empower contact centers with innovative tools for enhancing customer engagement and operational efficiency.
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Oracle AI Agents Help Sales Teams Create More Meaningful Customer Connections1/21/2025
Oracle CloudWorld Tour - Oracle today announced new AI agents and generative AI capabilities within Oracle Fusion Cloud Sales to help sales teams create more meaningful engagements and accelerate sales processes.
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Forrester Introduces Brand Experience Index To Measure The Interconnectedness Between Brand And Customer Experience1/16/2025
According to Forrester’s Brand And Customer Experience Together Power Growth research report, a strong brand experience (BX) and customer experience (CX) are crucial drivers to long-term revenue growth.