Current Headlines

  1. Ultatel Empowers Businesses With Intelligent Voice AI Agent For Task Automation Across Departments 7/1/2025

    Businesses are increasingly looking to conversational AI to enhance their operations and deliver more personalized customer experiences.

  2. Transition Franchise Brands Selects Zuper To Elevate Field Service Efficiency And Deliver Seamless Customer Experiences 6/25/2025

    Zuper, the leading provider of intelligent field service management solutions, has been selected by Transition Franchise Brands to optimize their operational workflows and enhance customer engagement strategies.

  3. Careington Implements Cognigy's Voice AI Solution To Elevate Customer Service Capabilities 6/24/2025

    Careington International Corporation is proud to announce enhanced customer service efficiencies through its collaboration with Cognigy, a global leader in AI-driven customer service solutions.

  4. W.C. Bradley Co. Unveils AI-Powered Care Center To Enhance Customer Experience And Insights 6/24/2025

    W.C. Bradley Co., the parent company of leading outdoor cooking brands Charbroil, Oklahoma Joe's, and Pit Boss has successfully launched an AI-powered platform within its Customer Care Center, reinforcing its commitment to delivering faster, smarter customer service, providing richer insight across the organization for further improvements.

  5. AVOXI Embeds AI Into Cloud Voice Platform For Advanced Capabilities 6/24/2025

    AVOXI, a global leader in cloud voice software for contact centers, today announced new capabilities in the AVOXI Cloud Voice Platform that reflect growing customer adoption of AI-powered voice features.

  6. VXI Continues To Expand Egypt Operations With New Contact Center Seats 6/19/2025

    VXI Global Solutions, a leading provider of customer experience (CX) and business process outsourcing (BPO) solutions, announced the addition of several hundred new contact center seats in its delivery center in Egypt, marking the latest period of expansion and growth at the site since its inauguration in March 2024.

  7. Smarter Support, Quicker Fixes: Cognizant Partners With Google Cloud To Rethink Customer Service With AI 6/18/2025

    Cognizant (NASDAQ: CTSH), in partnership with Google Cloud, has launched Cognizant® Autonomous Customer Engagement, a new AI-led autonomous contact center solution, built to deliver hyper-personalized customer experiences across every stage of the order journey, across industries.

  8. Glance Cobrowse For Microsoft Dynamics 365 Contact Center Now Available In Microsoft Appsource 6/17/2025

    Glance, a leading provider of cobrowse and visual collaboration solutions, today announced the availability of its Glance Cobrowse for Microsoft Dynamics 365 Contact Center on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions.

  9. TTEC Expands Strategic Partnership With Zendesk To Deliver Enhanced AI-Driven Customer Experience Solutions 6/11/2025

    TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (Customer Experience) technology and services innovator, today announced the expansion of its strategic partnership with Zendesk, a pioneer in agentic AI-powered service.

  10. C Spire Leverages Netcracker's GenAI Capabilities For Improved Customer Experience And Operational Efficiency 6/10/2025

    Netcracker Technology announced today that long-term customer C Spire has added the advanced capabilities of the Netcracker GenAI Telco Solution to its implementation of Netcracker Revenue Management, enhancing the service provider’s billing care experience and driving automated care operations.